Support, Made Simple
At JB Cyber Services, we know that reliable support matters just as much as great software.
Whether you’re troubleshooting a hosting issue, requesting an update, or looking for project documentation,
our Help Centre is designed to make getting assistance quick and straightforward.
We pride ourselves on a personal, down-to-earth support approach — no ticket labyrinths or chatbots.
You’ll speak directly with someone who understands your project and can provide meaningful assistance.
How to Get Help
The best way to reach us is through our contact form or by replying to an existing project email thread.
This ensures we have all the context we need to resolve your issue efficiently.
For existing hosting or web maintenance clients, we recommend including your domain name or
service reference in the message to help us identify your setup quickly.
Transparency and Fair Use
We believe in being upfront and clear about what support includes.
All support services are covered under our Fair Use Policy, which outlines
what’s included as part of standard assistance and what may incur additional charges.
We’ll always communicate openly about expected turnaround times and any associated costs before proceeding.